Feature Requests

It would be super useful to have a time and date stamp showing when each conversation log is generated

Currently, CloseBot automatically follows up with leads when they are inside an Objective node. While this works well in many cases, there are real-world situations where follow-ups should pause or stop based on context. Common Scenarios The lead says “I’ll get back to you” or needs time to respond. The customer visits the workshop as a walk-in without completing the booking flow In these cases, the objective remains incomplete, so the bot continues following up even though it’s no longer appropriate. Proposed Feature Introduce Smart No-Follow-Up, similar to Smart Follow-Up, which intelligently pauses, delays, or cancels follow-ups based on lead behavior or external signals. Example Logic Pause follow-ups when a lead indicates they’ll respond later. Stop follow-ups if the lead is marked as visited, serviced, or converted. This would make CloseBot more context-aware, reduce unnecessary messages, and better reflect real-world business workflows—especially for offline or walk-in driven businesses.

Lead cost is around half the price for PPC ads on landing pages such as https://eco4.ecowarmgrants.com/eco4-scheme-uk-4516-2326654603 with a embded version for us.

Want to be able to set a toggle for reply availability... Reply DURING these times only or reply OUTSIDE of these times only to account for middle of the night time range handling in a more intuitive way.

Chats per source should be accessible, yeah there are filters but it's not pulling up.

Add Follow-ups as an option to the new Chats View. That way you can quickly see if/who has any followups that you may need/want to adjust.

More information on agentic node here... this is a big one https://closebot.com/blog/traditional-ai-setters-made-obsolete-with-closebots-agent-node-announcement/

is there (or will there be) an option to restrict auto-replies to set business hours? example: if someone messages back at 3:00am, I don’t want the bot to respond immediately. I’d want it to hold the reply and send it at the next start time (like 9:00am). basically: “outside business hours = queue responses, send when hours open.” is that on your roadmap or something you can enable?

Make the bot HIPPA compliant. A LOT of users serving any health care providers, including med spas, are under major risk of violation with big fines because CloseBot is not compliant.

can you please add an email notification sent out to agency when a payment fails. Use case: we have auto-refill set up with a small threshhold. when a recharge payment fails, we need to be notified so that we can correct the situation before the account goes to $0 and the bots stop functioning. I would envision 2 notifications: 1. email notification on failed payment attempt. 2. email notification when bot stops functioning. and I was told that there is a notification in the app dashboard, but I'm not logged into the dashboard all day every day and would not see those notices. Thank you for your consideration in this matter.