It would AWESOME if we could define our quick reply buttons, similar to the one you guys have.

Requested capability:

Add custom "quick reply" buttons in the widget settings

Choose the button label

Optionally add an icon or emoji

Define what happens when clicked (e.g., send a predefined message or trigger a job flow)

This would make it easier to guide visitors to common topics like billing, support, or sales directly from the widget UI.

Simple, clear, and explains the value